Return & Warranty Policy
Our return policy is based on the simple principle of servicing our customers. We enjoy an extremely low rate of return due to upfront service and accurate information about products before they are ordered.Unused merchandise: (this does not include bikes or special order parts)
Unused merchandise can be returned for a full refund within 30 days of purchase. Please mail your package in a prepaid, insured trackable method to our store address. Please contact us prior to returning to insure proper credit. Shipping charges are excluded from refunds.Bike Return Policy:
Returns on stock bikes: Bikes must be unused and sent back in original packing within 30 days. Prior approval is necessary and a 20% restocking fee is applied.Return of a custom built bike:
Custom builds are not returnable. In an exceptional circumstance we may allow a return with a 30% restocking fee. Prior approval is necessary.
If you need to return an item because it is not what you ordered, contact us and we will refund shipping charges as well. You will find we are very easy to work with and put the customers interests first.
All products are covered by the manufacturers warranty. Warranty terms vary between manufacturers as well as products, so please refer to your documentation for details. If you have warranty questions please feel free to contact us. Keep all manufacturer papers to help yourself communicate with us, or them directly if the need arises.
All sales of eBike batteries are final and batteries may not be returned for any reason. E-bike batteries are hazardous materials and their shipment is extensively regulated. Improper shipping may result in significant fines and legal liability. Do not do it.
Terms of Sale
Availability and Pricing:
All products offered for sale are subject to availability and we reserve the right to impose quantity limits on any order or reject all or any part of an order without prior notice. Prices for products are subject to change at any time, but changes will not affect any order for products you have already placed. Purchases are also subject to our price matching policy.
You are responsible for any applicable sales, use, duty, customs or other governmental taxes, levies or fees (“Taxes”) due with respect to your purchase of products or services through our Services. We will collect applicable Taxes if we determine we have a duty to collect Taxes. We will present an estimate of Taxes we collect at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual Taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates. We are not required to, and do not, collect Taxes in all states. You may have a duty to directly report and pay Taxes if we do not collect such Taxes.
Only valid payment methods acceptable to us may be used to complete a purchase via the Services. You represent and warrant that you are authorized to use your designated payment method. You authorize us to charge your designated payment method for the total amount of your order (including any applicable taxes and shipping and handling charges). If any of the products in your order are unavailable, we will only charge the prices, Taxes and other applicable charges associated with the products that are included in the shipment.
Shipping; Risk of Loss:
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise in writing via the Services, risk of loss or damage to a product passes to you upon delivery of the product to our designated carrier.
In the event of an error, we reserve the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged.
Remedies for Other Products:
Many of the products sold via the Services are manufactured by other companies. The manufacturer may offer its own warranty, but unless otherwise stated on the product page, bikesale.com does not offer a warranty on those products.